29. April 2009 by Bob Griffin.

Very often when there is a shift in the economy there is a desire for people to jump into business ownership. I know that is appealing, but it is not for everyone. Bulldog Rule #9 states, “You may not be the right person for the job.” As much as I can help a person be a good owner, they just may not fit the mold of being a good business person.

The world economy flipping upside down does not surprise me. There is a “righting” of the financial world every decade (sometimes a little longer) and the people who have been sailing through not paying attention to their business get knocked on their butt because the market changed. I want to point out that this has happened to countless big public companies in the last year and the formula for failure is the same.

Many people get into business for the wrong reasons. I have a friend that I worked as a consultant for who wanted to be a restaurateur. His plan was to work in the business with his wife. She was better at the back-office paperwork and he was better coordinating the operations. It sounded good, but as soon as his wife got tired of smelling like a french fry she moved on and then he lost interest. The business failed. There simply has to be a reason bigger than a dream that makes you an owner. Lost interest is why big businesses fail too. How many Boards of Directors but short term goals in front of a CEO and then wonder why the business failed in the long term. The CEO’s interest is in meeting the goal and looking good to the Directors and the stockholders. After the short term goal is met you see a lot of CEO’s jumping ship and a lot of employees scrambling to fix the mess in order not to lose their jobs. Interest in the entire business and the industry is critical to making a strong business and keeping customer share.

Business is all about change. The vendors change products, customers move, or even a news story that affects the entire industry could be the reason to be ready to move to meet the new demands. I worked in the ice cream industry for a few years and when the Mad Cow scare took hold it was a daily PR effort to get customers to the stores. No one got sick from ice cream, but customer perception of all dairy products was strong. Change happens and you are going to have to be face it. Most people hate change. If you can’t handle that kind of stress do not be a business owner.

Early in my career as a consultant I thought I could make anyone a great business owner. It is just following a basic formula that makes a business good. There is so much more to small business. Now my first statement to anyone thinking buying or starting a business is “Are you qualified?” It is a shocking question to someone who is new to business, but I am probably the only person around them to ask that question. No one is ready for business since you can not tell what the day will bring. The right person for the business may not be you and that is OK. It isn’t like love. It is most definitely better to have loved and lost than never to have loved at all, but to be a business owner and have lost is a pain that can hurt more than just you.

I want to finish with a saying that I heard many years ago. “The path to happiness is yours to walk down. It may not be the same one you thought you would be on, but it is the only one that will lead you to happiness.” Not once in that statement does it mention being a business owner. Find your own path to happiness wherever it leads you.

Posted in Creating the Culture, Being the Boss, Saving Money, Making Money | Print | 2 Comments »

29. April 2009 by Noel Guilford.

It matters now more than ever for small business owners to explore the options of using local talent to streamline business costs. Far too often cutting payroll seems an easy and immediate fix to rising costs and declining sales. Issues of controlling labor cost should be left in the hands of the management - at least for now. Given the cost of hiring new employees, outfitting them with uniforms if necessary, and the time needed to train them properly, this is not as cost efficient as some may believe. Not to worry, there are still other options that actually are more impactful to your business annually. If you use Bulldog Rule #8 – “Re-examine your business often”, then you’ll find that you are easily able to pinpoint your areas of opportunity. Here are a few ways you can go local.

Marketing

Look for opportunities to spread brand awareness at minimal costs. One of the more common and successful tactics is a business co-op. Form a working partnership with other local businesses and use incentives to increase customer counts for you and your partnered businesses. Get creative and remember all businesses involved must handle these shared customers with the greatest of care.

Another source of low cost marketing is supporting a charity. Keep in mind that just as the community is there to support its businesses, those same businesses are there to support the community it operates in. If customers believe they can contribute to the community through your business you have gained their loyalty.

Products and Services

Now is a good time to consider how your products are presented to your customer and how to better meet their needs.  The name of the game in this arena is Convenience, Cost, and Consistency. It should be easier to get the same quality of products and services for a better cost. Keep an eye open, it might just be easier to purchase the same products from a struggling retailer than a struggling distributor.

Distribution and Shipping

That big time distributor might not be as convenient and cost efficient as he use to be. Don’t hesitate to change distributors or explore your options locally to meet your customer’s needs. In the event that the cost to ship goods from a central location becomes unfavorable, search for local distributors that can provide the same quality product and form a working relationship.  Remember the objective is to make sure that your customer receives their product faster for a good price.

Customer Interaction

Even though I like to speak to a person when purchasing products or services, there are many who would rather not. Options include online purchasing, or using some form of automated service to interact with your customers on their schedule. The time and resources saved on errors, miscommunication, and labor more than make up for this type of premium upgrade to your business.
Overall the market is still very full of opportunity; you just have to: Assess the Situation, Plan the change, and Act on it to fight your way through the storm. Or as the timeless saying goes, when the world gives you lemons, make lemonade!

Posted in Creating the Culture, Saving Money, Making Money | Print | 15 Comments »